Terms & conditions

 

The following terms are a legal agreement between you (the customer) and Lewes Road. These conditions will apply to all orders placed by you with Lewes Road via its website (www.lewes-road.com) or otherwise outside a physical store. Please read these terms carefully as, by placing an order, you are agreeing to their applicability and entering into a contract between you and Lewes Road. Throughout these terms we may refer to Lewes Road as us/we/our, and to the customer as you/your. You are legally bound by these terms.

1. Your Details
2. Offer & Contract
3. Price & Payment

4. Order Processing and Delivery
5. Our Responsibilities
6. Modifications to the Terms
7. Disputes & Legal Terms
8. Official Details

 

1. Your Details

  • It is vital that the information that you provide to us, such as name/ email/ shipping address are true, accurate and up to date. You are responsible for ensuring that the details we receive are valid and correct.
  • We will only access the details you provide for the uses outlined in our privacy policy.

 

2. Offer & Contract

  • When you place an order via our website (lewes-road.com) or at a physical store you are entering into a contract with Lewes Road. This contract is created once you have received a confirmation email to the address provided from Lewes Road.
  • On occasion there may be errors in the information on this website, relating to product descriptions, pricing, promotion, shipping, charges, delivery estimations and availability of products. A contract based upon an offer which is an obvious mistake (such as an unusually low price) is not binding for Lewes Road. If any obvious mistakes are noted, we strongly advise that you contact us.
  • We reserve the right to amend any errors or cancel orders if any information on our website is inaccurate without prior notice (even after your order has been submitted). We are not liable to you for any modification, price change, suspension or discontinuance of the service.

 

3. Price & Payment

  • The price quoted on the website at the moment of placing an order is the total price including all taxes and, if applicable, shipping costs. The price quoted will always be in UK POUND STERLING (GBP).
  • Prices may vary between our website and physical stores (in any form). 

 

4. Order Processing & Delivery

  • All orders will be delivered to the shipping address indicated by you. For online orders this will be indicated to you on the confirmation email you receive once your order has been placed. Please note that delivery times in our emails are estimates only and not guaranteed by Lewes Road. External factors, such as payment processing and internal availability, are outside of our control.
  • Details of our delivery process can be found in Delivery & Returns.

 

5. Our Responsibilities

  • Lewes Road makes every effort to provide as accurate and precise a presentation of all of our products on our website. However due to the use of natural materials and handmade manufacturing we cannot guarantee that all items received will be identical in colouring, pattern etc. to those displayed on the website.
  • Although all Lewes Road products are made to meet the highest of quality standards, by nature they are subject to wear and tear. To ensure that our products reach their optimum lifespan it is important that you adhere to the Love & Care instructions provided. Please note that a products lifespan is heavily dependant on its frequency of use and level of care.

 

6. Modifications to the Terms

  • We reserve the right to update and change these terms from time to time so please ensure that you always check over them before you make any purchases.
  • By making a purchase through lewes-road.com you are accepting the terms in this document and therefore it is important to read and understand them fully.
  • This document was last updated on: 23rd November 2017.

 

7. Disputes & Legal Terms

  • Lewes Road endeavours to deliver the highest possible quality in regards to its products and services. However, should you unexpectedly have any complaints, you may send them to us via our contact us details. 
  • Lewes Road will do its best to resolve any disputes or issues over these terms. Any court proceedings against taken against us must be done within the United Kingdom. If you live in England or Wales their laws will apply. 
  • If for any reason a part of these terms becomes invalid/illegal/unenforceable we maintain the right to make the minimum amount of required changes in order to revalidate and legalise these terms (including deletion). The amendment or deletion of any part of this document does not invalidate the remainder of the terms. If we do not enforce any right we have against you, this does not prevent us from enforcing this right at a later date.
  • A person who is not a party to these terms does not have any rights under them. You cannot assign sublicense or otherwise transfer any or all of your rights or obligations under these terms to any other person.

 

8. Official Details

Lewes Road is a partnership registered in England & Wales whose registered address is Honeys Green Farmhouse, Lewes Road, East Sussex, UK, TN22 5RE.